Cancellation and Refund Policy
How cancellations, rescheduling, no-shows, and refunds are handled for bookings made with Spalishus Wellness Spa.
Last updated: 8 July 2026
This policy applies to bookings made with Spalishus Wellness Spa through this website. FortuneServing provides the booking tools used on this site, but all cancellation and refund decisions are made by Spalishus Wellness Spa.
How to Cancel or Reschedule
- Contact us as early as possible at bookings@spalishus.com or +63 917 555 0188, quoting your booking reference.
- Tell us whether you prefer to cancel or to reschedule, and any new dates that work for you.
- Wait for our confirmation. A cancellation or new appointment takes effect only once we confirm it.
Cancellation Windows
Unless your booking confirmation states a different window for a specific service, the following standard windows apply.
Notice before the appointment | What applies |
|---|---|
More than 24 hours | Free cancellation or rescheduling, subject to availability |
4 to 24 hours | Rescheduling subject to availability; a late-cancellation fee may apply |
Less than 4 hours | Treated as a late cancellation; a fee may apply and deposits may be retained |
No-show, or no access when the mobile spa team arrives | Not eligible for a refund; a no-show fee may apply |
Refund Scenarios
Scenario | Typical outcome |
|---|---|
We cancel your booking and cannot offer a suitable new schedule | Full refund of amounts paid |
You cancel with more than 24 hours notice | Full refund of refundable amounts |
The treatment was materially not delivered as described | Reviewed case by case; partial or full refund where justified |
Late cancellation or no-show | Refund not guaranteed; applicable fees may be deducted |
Each request is reviewed against the booking record and the notice given. We do not promise that every cancellation results in a full or partial refund.
Non-Refundable Amounts
- Deposits that were identified as non-refundable at the time of booking.
- Third-party payment processing fees that we cannot recover.
- Costs already incurred for your booking, such as products and travel prepared for a confirmed home service visit.
How Refunds Are Processed
Approved refunds are returned to the original payment method where possible. We aim to process approved refunds within ten business days, although your bank or payment provider may need additional time to post the amount.
Exceptions
We may make reasonable exceptions to this policy on a case-by-case basis, for example in emergencies or circumstances outside a customer's reasonable control. An exception granted once does not change this policy for future bookings.
Contact
Questions about this policy, or about any booking or treatment, should be sent to Spalishus Wellness Spa using the details below.
Contact | Details |
|---|---|
Business | Spalishus Wellness Spa |
Office | Legazpi Village, Makati City, Metro Manila 1229, Philippines |
Guest care | hello@spalishus.com |
Bookings | bookings@spalishus.com |
Mobile | +63 917 555 0188 |
Landline | +63 2 8555 0100, extension 100 |